Privacy

At the Royal York & Faulkner Hotel, Blinis Café Bar and Aspara, we value your business and take your online privacy seriously. Therefore, this Privacy Policy describes how we collect and use personal information that you provide to us when visiting our website and when using a form on our website; what we do with the information collected; and how you can exercise your privacy rights.

The Royal York & Faulkner Hotel does not trade email lists with other companies and businesses for marketing purposes.

Who we are

The Royal York & Faulkner Hotel is a registered company.
Company Registration Number: 184049, Registered Country: UK
Registered office address: Esplanade, Sidmouth, Devon, EX10 8AZ

Types of data we collect and what we do with it

Google Analytics

We use cookies and tracking technology (Google Analytics) to collect personal information about you to find out if our website can be found and how it is being used. This information is only processed in a way which does not identify anything. We do not make, and do not allow Google to make any attempt to find out the identities of those visiting our website. We might also place a “cookie” on your hard drive that helps us to identify you when you return to the site so we know if our content is useful and interesting. If you do not wish to use “cookies” you may disable them from the Cookie Policy page (by changing your consent) or by changing the options in your Internet browser settings. “Cookies” can be removed from your computer.

For further information about the types of Cookies we use, why and how you can control Cookies, please see our CookiePolicy.

Email addresses

If you provide us with your email address when booking, making an enquiry on our website or subscribing to the newsletter on our website, we retain this information for a few reasons: to give you the information you’ve asked us for; to contact you if we need to obtain or provide additional information regarding a booking; to check our records are right and to send you marketing information. We don’t rent or trade email lists with other organisations and businesses.

We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by contacting us (details below under header: ‘How to Contact Us’).

Guest Wifi  We do not collect any data from guests via wifi.

How we protect your information

Hotelperfect

The security of your personal information is very important to us. We use a software package called ‘HotelPerfect’ to allow visitors to our website to book accommodation. Here is a link to its privacy policy, which describes data collection and storage by the software. www.hotelperfect.co.uk/privacy-policy
Your data protection rights & choices

You have the following rights:

  • If you wish to access your personal information that the Royal York & Faulkner Hotel, Blinis Café Bar and Aspara, collects, you can do so at any time by contacting us using the contact details provided under the ‘How to Contact Us’ heading below.
  • If you are a resident of the EEA, you can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information where it is technically possible. Again, you can exercise these rights by contacting us using the contact details below.
  • Similarly, if we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.

You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” link in the marketing e-mails we send you. Alternatively, please contact us at: stay@royalyorkhotel.co.uk. Please include your complete name and e-mail address. Note that it may take up to 3 business days to remove you from our marketing lists and after this point you will still receive Service Emails from us. We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

How we link to other websites

Our Website contains links to third party websites and third party plug-ins (such as social media sharing buttons) operated by other companies; Facebook and Tripadvisor. We are not responsible for the privacy practices of such other websites. We encourage you to be aware that when you leave our site you read the privacy notices of such other websites. This Privacy Policy applies solely to information collected by the Royal York & Faulkner Hotel, Blinis Café Bar and Aspara.

Data retention

We will retain your personal information for the period necessary to fulfil the purposes outlined in this Privacy Notice unless a longer retention period is required or permitted by law, for legal, tax or regulatory reasons, or other lawful purposes.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Changes to our Privacy Policy

Changes to this Privacy Policy will be made when required in response to changing legal, technical or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.

You can see when this Privacy Policy was last updated by checking the “last updated” date displayed at the top of this Privacy Policy. The new Privacy Policy will apply to all current and past users of the website and will replace any prior notices that are inconsistent with it.

How to contact us

If you have any questions or concerns regarding the use or disclosure of your personal information, you can contact us by sending an email to or by contacting us at:

www.royalyorkhotel.co.uk/contact-us
Hotel telephone: 01395 513043
Email: stay@royalyorkhotel.co.uk

www.blinis-cafe-bar.co.uk/contact

Blinis Café Bar telephone: 01395 572920
Email: info@blinis-cafe-bar.co.uk

www.aspara.co.uk/contactus.php
Aspara telephone: 01395 515120
Email: relax@aspara.co.uk